SHIPPING & RETURNS

SHIPPING POLICY

Our standard SWISS mail delivery service can take between 4-7 working days and our International deliveries can take up to 7-14 working days dependent on location.
We aim to send out your products as fast as possible but during busy periods we may not be able to meet these timescales.

 

Customers should contact us via the 'Contact Us' page within 2 weeks of placing your order if you have not received your delivery within the above given time frames. 
Any orders placed after 12pm on Fridays will not be shipped until Monday - apologies for any inconvenience caused.

​​RETURN & EXCHANGE POLICY​

You can return/exchange any item up to 30 days of receiving your purchase as long as it is returned in its original condition. Please ensure you print, complete and enclose the returns form which can be found on our website.
PLEASE NOTE: If the returns form is not enclosed we cannot process your request.

 

With regards to exchanges: 

1. If the returned item is of lesser value than the item you wish to exchange it for, you will receive a full refund for the item returned, and will then simply need to place a new order for the new item.
2. If we do not have your desired size in stock, then we will email you to let you know and you will be refunded.


Items that come with a tag attached cannot be returned if the tag has been removed.
 

All goods will be inspected upon return.
 

DO NOT EMAIL US YOUR RETURNS FORM: Please print it off, fill it out and enclose it with your returned items
 

International Customers: Please do not send your returns to the 'From' address found on the label on your parcel. This is a DHL depot. Instead please send to:


Startfeld

Lerchenfeldstrasse 3
9014 St. Gallen
Switzerland

Download our returns form:

DO YOU COVER RETURNS COSTS?

No, we do not cover the costs of returning/exchanging items. All returns should be paid for by the customer. We cannot be held accountable for any returns/exchanges lost in transit therefore we advise that they are sent via tracked mail.

HELP US HELP YOU

If we are dealing with your request/enquiry could you please reply to emails via the same thread as it will help us solve any problems you may have MUCH faster.

On our Contact page, please use your order number or full name as the 'subject' to ensure that your request can be dealt with as quickly as possible.

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